Thank you for choosing LGlacialfilter. This policy outlines our guidelines regarding order cancellations and product returns, ensuring a clear and fair shopping experience for every customer.
Order Cancellation Policy
You may cancel your order any time before it is shipped. To request a cancellation, please contact our support team at [email protected] before the parcel is dispatched.
Once the packaging or shipping process has started, we are unable to cancel the order.
Return Policy
At LGlacialfilter, we are committed to customer satisfaction. If you’re not completely satisfied with your purchase, our return policy below explains how to initiate a return and the applicable conditions.
Return Eligibility
Returns are accepted within 30 days of delivery, provided the following conditions are met:
- The item is unused, undamaged, and in original condition
- All original tags and labels are intact
- The product is returned with its original packaging
- A valid order number and a brief explanation for the return are provided
How to Initiate a Return
To begin the return process, contact our customer service at [email protected]. Once your return is approved, please ship the item to:
2050 1ST AVE APT 603B,COLUMBUS, GA 31901, USA
Return Shipping Costs
- Defective Products: We will cover the return shipping and provide a prepaid return label.
- Non-Defective Products: The customer is responsible for return shipping fees.
- Original Shipping Charges: These are non-refundable.
Refunds and Return Resolution
- Defective Products: We will prioritize repair or replacement. If neither is feasible, a free replacement will be issued.
- Non-Defective Products: A full refund (excluding original shipping fees) will be processed after the returned item passes inspection.
- Exchanges: Please return the original product for a refund and place a new order separately.
Refund Timeline
- Refunds begin processing within 7 business days after return approval.
- Please allow up to 10 or more business days for the refund to appear in your account or on your card statement.
- For delays beyond this timeframe, please contact us for support.
Cancellations Due to Unavailability
If an order is canceled due to stock issues or other unforeseen circumstances, a full refund will be automatically issued to your original payment method.
Contact Information
Company: BLUE ATTIRE LLC
Email:[email protected]
Address: 2050 1ST AVE APT 603B, COLUMBUS, GA 31901, USA
Business Hours: Monday – Sunday, 10:00 AM – 5:00 PM (EST)
Updated on 12th, Jun, 2025